Coronavirus Covid-19 - Update 07/08/2020
We have kept our mail order open throughout this whole CV-19 Pandemic, making sure that our customers have access to their hobby. A large portion of our customer base is in the age range that the governments deemed to be high-risk and should self isolate, hence gaining access to their hobby is paramount to their mental well being. We avoided changing the information on this front page as we attempted to keep to the level of service that our customers are used to, however, even though we are coming out of the government lockdown and customers are realising that our shop open to the public, the mail order part of our business is getting busier than ever. We are currently sending 4 times the parcels than we normally send
Many of our customers know that there are only 2 of us that run this business and as hard as we may try, getting orders shipped out within the promised time limits is currently harder than its ever been.
So here are some temporary changes -
Our UK shipping - this has been increased to between 3 to 10 working days depending on the postal service used. Some of our suppliers are also taking twice as long getting their items to us, this is due to them being on a reduced staff rota to comply with the "social distancing" rule, so we do ask that you keep an eye open for any emails from us letting you know if we need to request any items from a supplier to fulfil your order.
Email replies - We try and reply to our emails in a timely manner, but there are delays in these replies so we ask you to be patient. We deal with emails in the order that they arrive.
Our International shipping is anything between 7 and 30 days depending on the Country as some non-EU countries are struggling with their mail system.
Our International email replies - The International part of the business is dealt with by one person, this is also the only person that deals with all the mail order shipping, so please take notice of the automated reply. Emails are not dealt with every day but when they are replied to in the order they arrived. Please try and put all your information in a single email to avoid uneccessary delays.
IMPORTANT NOTE - We are a small family run business, we cannot offer next day delivery on sales. We parcel all sales once the store is closed on Mondays, Wednesdays and Fridays then parcels are then arranged for postage/courier the next morning (Saturday and Sunday Excluded). Once posted,on average, UK customers will receive their item/s within 2 - 7 working days dependant on postal services used.
Many of the items in the shop have a low postage rate, you can easily spot these items by the logo next to the item, If you see this logo then these items will be charged at the low postage rate of £2.00 for items up to £25.00. Once the low postage rate items reach £25.00 the postage costs rises to the standard postage rate due to us having to send via a dearer postage bracket to make sure the cost of the items are insured for the value of purchase.
Our standard postage charge is £5.00. Once the postage price reaches this rate, it doesn't matter on the value of your purchase, your postal cost will not exceed £5.00. (Due to the rise in postage costs with oversized and heavy items, we will now have to charge extra to cover these costs, you will see these costs as you check out**) You may want to purchase a low postage rate item and a standard postage item, for this you will be charged standard postage on the total basket of £5.00**. Where postage is charged, we use the current postage cost using the weight of the item and the tariff of the company used to send the goods.
Goods up to £25.00 are sent by Royal Mail 1st Class (Large Letter or Small Parcel). Goods from £25.00 to £150.00 are sent either Royal Mail Recorded Delivery (Large Letter or Small Parcel) or Courier depending on the goods purchased. Items over £150.00 will only be sent by Courier.
** Exclusions - One or two items (such as Sundeala Boards and some sets) are oversized and will be sent via Courier at a increased postage charge, the postage rate will be shown before you pay.
If you would like to purchase though our website, please contact us first via email (firstname.lastname@example.org) letting us know what you would like to purchase, and we can give you a shipping rate for the items your interested in, we can then send you instructions to finalise your order.
Doing it this way allows you to have the option to complete the order or cancel it, before payment is made, as shipping costs can vary quite a bit from Country to Country and due to size and weight.
Contacting us prior to ordering also allows us to let you know whether an item is in stock or not before taking payment. Payment for International orders is not automated for this reason.
We now only accept payments via the PayPal gateway, you can pay through your PayPal account or just as a guest using your Debit/Credit card without having an account.
Please DO NOT follow through with the basket and tick the box confirming you live in the UK as this PAYPAL payment will be refunded (minus the 20p that PAYPAL charges us for every refund that we do). Our website does not give you a postage and package price for International shipping, so you have to contact us to arrange this price.
We offer VAT removal on goods we export outside the EU.